Troubleshooting

The app will not install or start

Check your operating system, processor, and package type. Windows installers are unsigned. The macOS build uses an ad hoc signature and is not notarized by Apple. macOS and Linux builds are beta. Read the warning, verify the official source and SHA-256 hash, and follow the installation guide.

A file looks different or will not save

Check missing fonts, permissions, available disk space, and whether another app has the file open. Save a copy in an editable format. Reopen it and verify the result. Macros, unusual fonts, scanned PDFs, and complex layouts have format-specific limits. See file formats.

AI will not connect or respond

1. Confirm the provider and model selected in the AI panel and the status under Settings → AI.
2. For Codex or Claude, verify sign-in in the official program. For an API connection, verify its key, model, base URL, and limits. For local AI, verify the server is running.
3. Direct ChatGPT sign-in has a known consent-step issue. Claude organization-policy errors require checking what the administrator allows. See direct sign-in and organization policies.
4. Try one short request with a sample file. A chat answer does not show that a file was changed or saved.

Display or font problems

Check the app’s zoom and display scaling, then open the file with the required font installed. Compare the reopened file before and after any export.

If the problem persists

Collect the app version, platform, steps, and safe error text. Follow Contact and report issues.