On this page
Scope of this notice
Dodam operates the Onyou Office website. This notice explains how data is handled when you visit the website, contact support, or use the desktop app.
Opening and saving files
Onyou Office opens, edits, and saves documents on your computer. Manual editing does not require an Onyou account or a document upload. Optional integrations have their own connection and data handling requirements.
- AI chats, recovery copies, and some AI output may remain in the app data folder or a selected project folder. A synced folder may send those files to its sync provider.
- Uninstalling the app may leave stored data behind. See the app’s privacy notice for what is stored and how to remove it.
- The app’s current notice says some AI API keys may be stored unencrypted on macOS and on Linux systems without a keyring. Take particular care on shared computers.
Sending a request to AI
Relevant document text, attachments, and conversation history may be sent directly to the AI provider you selected. Its policy and your account settings govern handling and retention.
Check whether your configured model server runs on your computer or elsewhere. Redaction coverage varies by editor and operation. Check the scope before sending confidential material.
An agent that reads files directly from a selected folder may read the original content, including text you redacted in the editor. Choose a folder with only the files needed and review command requests.
Using this website
The website provides static product information and help. It has no document upload, API key form, or website AI chat. Fonts and product images are served with the site.
The site code includes no advertising or analytics scripts. Cloudflare Pages may process IP addresses, request URLs, and browser information to deliver and protect the website. GitHub and other destinations apply their own policies when you follow an external link.
Support messages sent to support@onyouoffice.com are received in the company’s Google Workspace mailbox. We use the sender address and message to review and reply to the inquiry. Our policy is to delete inquiries after responding and completing any necessary follow-up. Please keep sensitive documents, passwords, and API keys out of support messages.
Privacy questions and rights
Use the contact guide for privacy questions or requests. Depending on applicable law, you may request access, correction, deletion, or restriction of processing.
Send privacy requests to support@onyouoffice.com. The person responsible for privacy requests will review your message and reply by email.
Before sharing material
- Keep passwords, API keys, and sign-in tokens out of support requests.
- Check screenshots for file names, local paths, account details, and contact information.
- Use a small fictional file to reproduce the issue.
- For sensitive reports, start with the private contact route rather than a public issue.