Frequently asked questions
Getting started
Section titled “Getting started”
Is Onyou Office free?
Section titled “Is Onyou Office free?”Yes. The desktop app is free and open source. AI providers can charge separately.
Can I use it without AI?
Section titled “Can I use it without AI?”Yes. You can open, edit, and save supported files without connecting AI.
Which platforms are supported?
Section titled “Which platforms are supported?”Windows x64, macOS Apple Silicon and Intel, and Linux x64. macOS and Linux are beta. See Downloads.
Does it update automatically?
Section titled “Does it update automatically?”Updates are installed manually. See how to update.
Files and editing
Section titled “Files and editing”
Which files can I open?
Section titled “Which files can I open?”The ten editors include Word, Excel, PowerPoint, PDF, HWP, Markdown, HTML, mind maps, diagrams, and EPUB. See the format table for extensions and export options.
Will every file look the same as in another office app?
Section titled “Will every file look the same as in another office app?”Complex formatting, fonts, and macros vary by editor and system. Check a working copy first.
Can I edit HWP and HWPX?
Section titled “Can I edit HWP and HWPX?”Yes. Available tools depend on the structure of the document.
Do all PDFs work the same way?
Section titled “Do all PDFs work the same way?”No. Text PDFs and scans support different editing and conversion workflows. See Read and convert PDFs.
Can I save a diagram back to VSDX?
Section titled “Can I save a diagram back to VSDX?”A Visio file imports as a new diagram. Save the editable result as DRAWIO or DIO.
AI and data
Section titled “AI and data”
What does AI cost?
Section titled “What does AI cost?”Subscriptions, API fees, and usage limits depend on your provider and connection. See connection options.
Why does direct ChatGPT sign-in fail?
Section titled “Why does direct ChatGPT sign-in fail?”The provider consent step has a known issue. See direct sign-in.
What does a Claude organization-policy error mean?
Section titled “What does a Claude organization-policy error mean?”Delegated access may be restricted by your organization. See organization policies.
Where do AI requests send my files?
Section titled “Where do AI requests send my files?”Relevant file content, attachments, and conversation history may be sent to the selected provider. See AI and your data.
Does local AI always keep everything on this computer?
Section titled “Does local AI always keep everything on this computer?”Check where the configured server runs. A remote address receives requests over the network.
How do I report a problem?
Section titled “How do I report a problem?”Use the contact and reporting guide to find the right channel.